At Action Foundation, we are committed to listening to your feedback and handling any concerns with care, respect, and transparency. If you have a complaint about our fundraising activities, we promise to take it seriously and do everything we can to resolve the matter promptly and fairly.

We see feedback as an opportunity to learn and improve and we are grateful when supporters take the time to share their thoughts with us.

How to Contact Us

If you would like to give feedback or make a complaint about our fundraising, you can reach us in the following ways:
Email: [email protected]
Post: Action Foundation, The CastleGate, Melbourne Street, Newcastle upon Tyne, NE1 2QJ

We will aim to contact you within five working days to acknowledge that the complaint is being dealt with. We will aim to resolve your complaint within 20 working days, though we hope in most cases this would be much sooner.

We hope to resolve your concerns fully. However, if your complaint relates to fundraising and you are not satisfied with our response, you can refer it to the Fundraising Regulator within two months:

Website: www.fundraisingregulator.org.uk
Phone: 0300 999 3407