Volunteering Opportunities: Resident Support Programme

Volunteering Opportunities: Resident Support Programme


Resident Support Programme: Next month Action Foundation is launching the Resident Support Program. This will consist of a package of workshops and training session which will expand the support and advice already provided by our dedicated team of Support Workers to the vulnerable asylum seekers and refugees we house. We are developing the programme in consultation with residents in order to ensure that it is tailored to meet individual circumstances, experiences and interests as well as addressing recurring challenges people face on the journey from destitution towards creating independent and fulfilling lives here in the North East of England. The Resident Support Programme will provide information, advice and opportunities in the following 3 broad areas:

  • Life in the UK: Developing life skills, promoting independent living and providing opportunities to connect with the community
  • Employment: Becoming more employable through developing skills and accessing education, training and work experience opportunities
  • Housing: Helping residents to prepare for the realities of sustaining independent tenancies after moving-on from supported accommodation.
Volunteer Opportunities: Recruiting enthusiastic, committed volunteers will be essential to making the Resident Support Programme a success, and we are eager to hear from anyone who wants to get involved in the project.
Find out more about our volunteer positions on our website…
We are also recruiting the following volunteer positions:
  • Working with people where English is not their first language
  • Work with people who are experiencing social exclusion
  • Teaching, training or mentoring
  • Independent Living/Life Skills
  • Speakers of Arabic, Amharic, Farsi, Tigrinya, Kurdish or French

We are planning to develop a rolling program of workshops and sessions and would like to enlist the support of volunteers who are able to make an advanced commitment to delivering sessions on a regular basis.

Volunteer Program Support: To provide project and administrative support to the Resident Support Program. The role will be based at the Action Foundation Office in Newcastle and will suit someone who is comfortable using Microsoft Word and Excel and is able make a regular weekly commitment.
Volunteer Buddies: To accompany and support residents to take part in volunteer opportunities or social activities until they are confident enough to do so on their own. The role will require some travel across Tyne & Wear and Teesside and would suit a person who can be available for a few hours per week at different times.

All volunteers will be provided with a full project induction, specific training related to their volunteer role and on-going support. Getting in touch. If you would like to discuss any aspect of the project in more detail please contact: Jes Balmer, Resident Support Trainer, Action Foundation & Open Door North East
0191 231 3113 Jesbalmer@actionfoundation.org.uk

Meet our newest Trustee: Sirak Hagos

Meet our newest Trustee: Sirak Hagos


Sirak is from Eritrea and has lived in the UK and the North East for the past 20 years.  Having seen at first-hand how Action Foundation has supported people from Eritrea and knowing the excellent service received through Action Housing, Letting and our ESOL classes, Sirak was very keen to get involved with our work.  With a deep spiritual connection to the  church and the Eritrean congregation that he is actively involved with, he set up a link and support network. Being able to help people from disadvantaged backgrounds has been his passion and focus with a desire to give something back.  When he was approached earlier this year to become a Trustee at Action Foundation, Sirak was delighted to accept.

Due to his religious beliefs, Sirak arrived as a refugee in the UK in 1998 and claimed asylum at Heathrow airport.  He   was placed temporarily in a hostel in London before being dispersed by the Home Office to the North East. In April 1999, having spent 2 weeks in Sunderland, he found a hostel in Newcastle and later moved into a council flat.  His love of this city started then (despite admitting that he supports Manchester United!). For the first few months Sirak didn’t have a work permit but with his sunny disposition and friendly personality, he sold the ‘Big Issue’ magazine and was soon making quite a lot of money “people inherently want to help you” said Sirak.  Once his work permit was issued, he found employment quite easily working for the Refugee Service as an interpreter, assisting the police, courts and the NHS.  Sirak knows only too well the reality of high rents in the city and for someone earning low wages in a part time job, life can be very hard. He had soon saved up enough money to purchase his first rental property and is now a successful landlord, owning and managing properties in the region.

Before seeking asylum from Eritrea, Sirak, who comes from a well-off family, worked in accounting and was the Senior Budget Controller for the Ministry of Finance.  Once settled in the North East, he continued his academic studies by completing a Masters’ in Business Administration at Sunderland University and this business acumen has led him to setting up several charitable and community organisations:

‘Investing in People and Culture’ was set up by Sirak 8 years ago.  It works with small refugee groups e.g. The Eritrean Community Organisation, to help them to build their organisational capabilities, fundraising potential and policies and procedures.
‘The Other Perspective’ is a community interest company that provides an entrepreneurial platform for refugees with a focus on capacity building for businesses in the catering, interpreting and cleaning sectors. They also provide office space and hall hire for different refugee groups (e.g. Roma, Syria, Congo) in Newcastle, Gateshead and Middlesbrough.

Sirak is truly settled in the North East, having married a ‘Geordie lass’, and family life, together with his faith and his work makes him extremely happy!